Last Updated: February 15, 2024

Thank you for shopping at JOIA JEWELS. We want you to be delighted with your purchase, and we understand that sometimes returns and refunds are necessary. Please read the following policy to understand your rights and obligations.

1. Returns:

Due to the nature of our products being jewelry, we regret to inform you that we do not accept returns or offer refunds unless there is an error in your order. All sales are final.

2. Refunds:

As there are no returns or refunds for jewelry purchases, the concept of return shipping does not apply in this case.

3. Exchanges:

If you receive a defective or damaged item, please contact us at contact@joiajewels.com within 7 days of receiving the product. We will arrange for the exchange of the damaged or defective item.

4. Return Shipping:

As there are no returns or refunds for jewelry purchases unless there is an error in your order, the concept of return shipping does not apply in this case.

5. Late or Missing Refunds:

As refunds are not applicable, there is no need to monitor or inquire about the status of refunds. Please feel free to contact us at contact@joiajewels.com for any concerns or questions.

6. Contact Information:

For any questions or concerns regarding our Refund and Returns Policy, please contact us at contact@joiajewels.com.